1. Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

2. Return & Refund

We do not accept any reason for return & refund unless for quality issues. Please refer to the Warranty Coverage Items.

3. Warranty Coverage

1) Aluminum alloy fork - 2 years warranty

2 ) Bike motor / Electronic components - controller / Battery - 1 year warranty

3) We will send the replacement parts within the warranty period for free if there are quality issues.

4) Accessories beyond the warranty period can be repaired and replaced after paying the related fees.

Items not covered under warranty:

  1. Products that have passed the warranty period or are missing and damaged due to human reasons (accessory water) during the warranty period.
  2. Parts that have been repaired by unauthorized dealers (third parties) and have problems.
  3. There is a problem after modification or change of original configuration and replacement of parts of other companies (third parties)
  4. Failure to replace consumables in time and cause other parts to fail
  5. Defects or damages caused by force majeure events such as natural and man-made disasters
  6. Unable to provide valid ebikepurchase certificate or warranty card (such as invoice, contract, etc.)
  7. Used ebike

Wear and tear parts that are not covered under warranty include:
Tires / Brake pads / Handlebar grips / Chains  / Flywheel  / Saddle  / Shifting wire tube / Shifting wire core

Please do not heisate to contact us via info@bicycstore.com if you have any query.